Scope
This Privacy Policy applies to Elistermed Polyclinic’s website, mobile applications (Android and iOS), and any information you provide or that is collected online through these platforms.

Commitment to Privacy
At Elistermed Polyclinic ( ), protecting your privacy is a top priority. Any personal information you provide will be treated with strict confidentiality and used only to provide you with medical services and improve your experience.

Consent
By using our Website, App, or services, you consent to the collection and use of your information as described in this Privacy Policy. This includes receiving communications such as:

Appointment reminders, confirmations, and follow-ups
Billing notifications and administrative updates
Newsletters or health information updates, if you opt-in

You may unsubscribe from promotional emails at any time. You are responsible for providing accurate and current information to help us serve you better.

Information We Collect

Personal Information
You may provide us with:

Name, age, gender, contact details, and address
Medical history, prescriptions, or other health records
Account registration and patient portal details
Feedback, testimonials, or inquiries

Technical Information
We may automatically collect:

Device information (IP address, browser type, operating system)
Website or app usage data (pages visited, time spent, errors)

This data helps us improve services and ensure smooth operation of our platforms.

How We Use Your Information
Your information may be used to:

Deliver medical services, prescriptions, and consultations
Send important updates and notifications regarding your care
Improve Website and App functionality and patient experience
Prevent fraud and verify your identity
Personalize services based on your preferences

Sharing Your Information
We do not sell or rent your personal information. Information may be shared only with:

Trusted payment service providers for billing purposes
Telemedicine platforms or partner services necessary to deliver care
Legal or regulatory authorities if required by law
Potential business successors in the event of sale or merger

Access to Information
Only authorized Elistermed staff with a legitimate need may access your information. All staff are required to maintain confidentiality.

Cookies
We use cookies to enhance your experience on our Website or App. Cookies do not collect sensitive personal data. You may disable cookies, but some features may be limited.

Security
We employ industry-standard security measures, including SSL encryption and secure servers, to protect your information. While we strive for maximum security, no online system can be guaranteed completely safe.

Confidentiality of Medical Records
Your prescriptions, medical records, and other health-related information are treated as strictly confidential and protected under applicable privacy regulations.

Updates to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on the Website, and significant changes may be communicated via email or patient portal notifications. Continued use of our services implies acceptance of any changes.

Refunds and Chargebacks
Refunds are allowed only if the service is not rendered, patient admission is cancelled, or the payment exceeds the billed amount. Chargebacks to the payment service provider are not permitted. In case of website or server issues, verify your bank account before initiating a second payment and use the “Manage Your Payment” option to confirm transactions. Contact payment gateway support if needed.

Data Security and Liability
Elistermed Polyclinic and payment service providers are not liable for losses due to misuse, hacking, theft, or fraud related to online payments. Users are responsible for lawful use of the website and must indemnify the clinic against any claims arising from misuse.

Elistermed Polyclinic Terms & Conditions

Acceptance of Terms
By accessing, browsing, or using Elistermed Polyclinic’s website, mobile site, or mobile app, you agree to be bound by these Terms and Conditions. Please read them carefully.

Medical Services and Information
Elistermed Polyclinic provides medical services, consultations, lab tests, and related healthcare information. All content on this Website is for general informational purposes only and does not replace professional medical advice. Always consult a licensed healthcare provider for personal medical guidance. By booking appointments or using our services, you agree to use them responsibly and lawfully.

Appointments, Payments, and Booking
Appointments can be booked via the Website, mobile app, or in-person. Availability is subject to clinic schedules and doctor availability. Payment may be required at the time of booking. Elistermed reserves the right to cancel or reschedule appointments in case of payment failure. Patients must provide accurate personal and contact information.

Cancellations, Rescheduling, and Refunds
Cancellations or rescheduling must follow the timeline provided at the time of booking. Refunds, if applicable, will be processed via the original payment method. Missed appointments without prior notice are non-refundable. Elistermed reserves the right to deny refunds or rescheduling in exceptional circumstances.

Use of Website and Content
All content, design, graphics, and materials on this Website are protected by copyright and intellectual property laws. You may not copy, distribute, or use any materials for commercial purposes without written permission from Elistermed.

Privacy and Data Protection
Patient information is governed by our Privacy Policy. Personal data will not be sold or shared for commercial purposes. Payment processing may involve trusted third-party providers. Data may be transferred in case of a business merger or acquisition, subject to continued protection.

Third-Party Links
This Website may include links to external sites for convenience. Elistermed is not responsible for the content, privacy, or accuracy of external websites. Accessing such sites is at your own risk.

Prohibited Conduct
You may not post, transmit, or share content that is unlawful, threatening, defamatory, obscene, or otherwise inappropriate. Elistermed may remove such content and cooperate with authorities when required.

Disclaimers
The Website and its content are provided “as is.” Elistermed does not guarantee completeness, accuracy, or timeliness of medical information. Technical issues, booking errors, or service unavailability may occur; Elistermed is not liable for such events.

Limitation of Liability
Elistermed, its staff, affiliates, and partners are not liable for indirect, special, or consequential damages arising from your use of the Website or services. Your sole remedy is to discontinue use of the Website. Claims related to medical services must follow applicable medical policies.

Updates to Terms
Elistermed may update these Terms and Conditions at any time. Continued use of the Website or mobile app constitutes acceptance of the updated terms.

Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes must be resolved exclusively in UAE courts.

Termination
Elistermed reserves the right to suspend or terminate access to the Website or app at any time. You are responsible for any services booked or charges incurred before termination.